App is not working / Discount not applied

The following reasons could explain why the app is not working or special benefits are not being reflected:

1. Not Subscribed to Light Plan

To use the app, a Light Plan subscription is required. 

Note: Please note that a Light Plan contract is also necessary when using the development store.

2. Checking Products in "Preview Mode" or "Theme Editor"

In the above cases, please confirm in the production environment. Product preview only shows the state at the moment the preview button is pressed. Therefore, please be aware that even if you refresh the browser after changing settings, the changes will not be reflected on the preview page.

3. Embedded App Not Enabled in Your Shopify Theme

Access the theme editor of your Shopify theme and verify if the embedded app is enabled. If it is not enabled, please refer to the "Setup" section in the help page to enable the embedded app and check again.

4. Campaign Not Activated

Check the status of the relevant campaign from the campaign list. If the status is "Draft", change it to "Active" and verify again.

5. Not Matching Campaign Conditions

Please review the conditions set in the specific campaign. Confirm that the conditions are met.

6. Other Discounts Taking Priority

When Shopify standard features or discounts from other apps exist, another discount may be prioritized. If you want to combine multiple discounts, please check the configuration method.

7. Exceeding Campaign Usage Limit

The app allows setting a maximum usage limit for campaigns. If a maximum usage limit is set, verify that you have not exceeded the usage count.

8. Delayed Reflection Due to Shopify's Cache Function

Due to Shopify's cache function, there may be a delay in reflecting changes. Please wait a moment and check again.

If the problem still cannot be resolved, please contact us through the inquiry form.