Gifts Not Distributed

Common reasons why gifts are not being distributed

(1) You are not subscribed to the Lite plan 

A subscription to the Lite plan is mandatory to use this app.
*Please note that a Lite plan subscription is required even when using a development store.

(2) You are viewing products in "Preview mode" or the "Theme editor" 

In these cases, please verify the functionality in the live environment. A product preview only reflects the state at the moment the preview button was clicked. Therefore, please be aware that the preview page will not reflect changes even if you refresh the browser after updating settings.

(3) App embeds are not enabled in your Shopify theme 

Please access your Shopify theme editor and ensure that the App embeds for our app are enabled. If they are not enabled, please refer to the "Initial Setup" in our help center to enable them and then check again.

(4) The Gift campaign is not active 

Please check the Status of the relevant campaign on the campaign list screen. If the Status is set to "Draft," please change it to "Active" and check again.

(5) Conditions set in the Gift campaign are not met

Please review the Eligibility conditions configured for the relevant campaign. Ensure the Cart contents or customer details meet these conditions and try again.

(6) Component products are not in a purchasable state 

If a Component is in a state where it cannot be sold (e.g., out of stock), the Gift product cannot be distributed. In this case, please take one of the following actions for the Component product:

• Add inventory.

• Set "Continue selling when out of stock" to Yes.

• Set "Track quantity" to "No".

(7) The Gift product status is set to "Draft" 

Please check the Status of the Gift product in Shopify Product management. It cannot be distributed if it is in "Draft" status. In this case, switch the Gift product status to "Unlisted" (Hidden) or "Active" and check again.

(8) "Online Store" is excluded from the Gift product's publishing channels 

Please check the publishing section of the Gift product in Shopify Product management. If the Online store is not selected, it cannot be distributed. In this case, add "Online store" in the publishing section and check again.

(9) You are attempting to purchase from a channel other than the Online store

This app only supports the Online store. Therefore, gifts cannot be distributed if you attempt to purchase via the Shop app, Buy Button, or other channels outside the Online store.

(10) Reflections are delayed due to Shopify's caching 

Due to Shopify's caching functionality, it may take some time for changes to be reflected. Please wait a moment and then check again.

If the issue persists, please contact us via the Customer Support form.